Preparation
Standard preparation is targeted within two business days after cleared payment. Product mix, labeling, palletization, destination changes, or unusually large allocations may require additional time confirmed on the quote.
Shipping & returns
Operational terms without hidden assumptions.
Preparation, shipping treatment, delivery estimates, damage claims, returns, and warranty coverage are confirmed against the exact approved order.
Last updated August 16, 2026Domestic delivery
Domestic US delivery is normally estimated at four to seven business days after dispatch. Delivery windows are estimates rather than guarantees and remain subject to the carrier, destination, weather, and events outside reasonable control.
Shipping by program
Starter orders use buyer-arranged shipping unless the quote states otherwise. Growth orders may receive reduced shipping treatment. Strategic orders include standard continental-US shipping when stated in the accepted quote. Expedited, special-handling, remote-area, international, customs, and marketplace-preparation charges may be additional.
FBA and third-party destinations
Approved orders may ship to Amazon FBA or an established third-party warehouse. The buyer must provide accurate destination, FNSKU, carton, appointment, and routing information before preparation. Extra labeling or compliance work must be confirmed in writing.
Damage, shortages, or incorrect items
Visible carrier damage, shortages, or incorrect items must be reported within 48 hours of delivery. Claims must include the application or order reference, carton labels, item counts, and clear photographs. Missing or late evidence may prevent carrier or fulfillment review.
Returns
Wholesale orders are final sale except verified carrier damage, shipment shortage, incorrect fulfillment, or another exception expressly stated in the accepted wholesale agreement. Do not return inventory without written authorization and return instructions.
Warranty
Warranty coverage, if applicable, is specified by SKU in the accepted quote, invoice, or product documentation. Coverage does not automatically include installation damage, misuse, alteration, normal wear, or cosmetic variation.
Account-specific terms
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